Europe survey for the electronic connector industry Top ranking in technical support, customer service, on-time delivery - EPP Europe

Europe survey for the electronic connector industry

Top ranking in technical support, customer service, on-time delivery

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Samtec rated highest in Bishop & Associates‘s european survey. Source: Bishop & Associates
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Samtec, Inc, a manufacturer of a broad line of electronic interconnect solutions, recently received the highest overall rating in the Bishop & Associates’ European Customer survey of the electronic connector industry. This is the 10th time the company has been rated as the 1st connector company in Europe. This survey was ranked by both Engineers and Purchasing.

The company’s website was ranked highest in overall satisfaction, ease of finding products, availability of technical documentation, and satisfaction with placing orders. They also received top ranking in delivery of samples, technical support and expertise, sales representatives’ support, inside Sales/Customer Service, meeting requested delivery dates, order lead times, and on-time delivery.

“It’s an outstanding achievement to be ranked number one for the tenth time in the European Customer Service Survey,” said Ron Bishop, President of Bishop and Associates. “This award demonstrates Samtec’s commitment to service at all levels of their company. It shows they understand that the definition of service evolves, and they change with it.”

This survey is done annually and assesses electronic equipment manufacturers (OEMs), Cable Assembly Manufacturers, Contract Manufacturers (CEMs) and Distributors to determine how the connector industry, and selected connector manufacturers, are performing. Respondents represented a variety of market sectors, including Industrial Controls, Automotive, Military/Government, Communications, Medical, Computer/Peripheral, Aircraft/Missiles, Consumer Electronics, Transportation, Test/Measurement, Office/Business Equipment, and more.

Forty six connector manufacturers were included in the survey, including Molex, TE Connectivity, Amphenol, 3M Electronics, Phoenix Contact, ODU, Rosenberger, EPT, Harting, WAGO, LEMO, Huber + Suhner, Hirose Electric, and J.S.T., among others.

www.samtec.com and www.bishopinc.com

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